Shipping Policy

At RAY MAC Surf Co., we’re proud to keep things small, personal, and run by surfers who genuinely care about the products we create. Every order is made by hand on demand, and we work with trusted partners across the globe to ensure you get the best quality, delivered efficiently. Here’s what to expect when you shop with us.

Handcrafted & Unique

Every item you order is crafted just for you. We don’t keep warehouses full of stock – instead, we make products on demand to ensure top-notch quality and reduce waste. It’s our way of keeping things personal and sustainable.

To keep delivery times manageable, we rely on different production partners worldwide. This means your order may arrive in multiple packages, depending on the items you’ve purchased. But don’t worry – each package is filled with love and the same dedication to quality.

Where We Ship

We ship worldwide, tailoring our process to your location and the items you’ve ordered. See the details below for shipping costs and delivery times.

Shipping Costs

1. Clothing & Accessories

   • Europe, USA, Australia, New Zealand, Brazil, Japan
     • 1 item: €5 flat rate
     • 2+ items: €10 flat rate
     • Free shipping on orders over €90
   • Rest of the World
     • 1 item: €10 flat rate
     • 2+ items: €20 flat rate
     • Free shipping on orders over €90

2. Surfboards

   • Portugal & Spain: €40
   • France: €40
   • Italy: €60
   • Germany: €60
   • Rest of Europe: €70

Delivery Times

Clothing & Accessories

• T-Shirts:

  • Europe, USA, Australia: 5–15 business days
  • Rest of the World: 14–24 business days

• Jackets:

  • Worldwide: 14–24 business days

• Short Sleeve Shirts & Boardshorts:

  • Europe, USA, Australia: 8–15 business days
  • Worldwide: 14–24 business days

Surfboards

• Delivery within Europe: 2–3 weeks

How We Operate

We’re a small-scale, independent surf brand, and here’s how we make it work:

• Each order is custom-made by hand. No mass production, just authentic craftsmanship.
• We partner with production teams worldwide to fulfill your order efficiently.
• To keep costs and time manageable, your items may arrive in separate packages, depending on where they’re made.

This setup allows us to stay small, sustainable, and focused on quality while avoiding the massive scale typical of larger brands.

Changes or Cancellations

We reserve the right to cancel or change orders due to:

• Manufacturer changes
• Shipper policies or cost fluctuations
• Currency changes

If your order is canceled, we’ll notify you immediately and do our best to offer an alternative solution.

General Shipping Policies

1. Tracking
   Once your items ship, you’ll get a tracking number for each package so you can follow their journey.

2. Unclaimed Packages
   If no one is available to receive your delivery, the courier will attempt redelivery once. After that, the package will be returned to us, and reshipping costs will be charged to the customer.

3. Delays
   Delays may occur due to customs, courier issues, or other unforeseen circumstances. While rare, these situations are beyond our control. We’ll keep you updated if there are significant delays.

4. Lost or Missing Packages
   If your package hasn’t arrived within the expected timeframe, contact us at waves@raymac.co within 7 days of the estimated delivery date.

Need Help?

If you have questions about your order or shipping process, contact us at waves@raymac.co. We’re here to make sure your gear arrives safely and keeps you stoked.

Thanks for choosing RAY MAC Surf Co. – where the waves are respected, the gear is made with love, and the shipping is as real as our surf stories.